Announced earlier this year, ʦappMosaic platform and product suites now widely available; Virgin Australia to adopt the full technology stack
SOUTHLAKE, Texas, Sept. 23, 2024 – (NASDAQ: SABR) and , one of Australia’s largest airlines, today announced a strategic partnership to modernize the airline’s retailing capabilities through the phased implementation of ʦappMosaicTM, the revolutionary AI-driven platform built to transform airline retailing.
This establishes Virgin Australia as the flagship customer and will enable the airline over time to adopt the broad suite of solutions within ʦappMosaic, marking a significant milestone in the airline’s journey towards modern retailing and the general market availability of the ʦappMosaic solutions. The collaboration underscores the companies’ commitment to innovation and industry leadership, as well as the airline’s aim to be an early mover in the industry transition to offer-and-order based modern retailing.
“Building on our decades-long partnership, ʦapp is proud to collaborate with Virgin Australia as our launch partner for ʦappMosaic, which is our revolutionary platform designed to transform airline retailing,” said Roshan Mendis, Chief Commercial Officer, ʦapp Travel Solutions. “We aim to empower Virgin Australia to deliver a personalized, dynamic travel experience that will set a new standard in the industry. This collaboration marks the beginning of a new era, as ʦappMosaic is now available to airlines worldwide.”
Virgin Australia’s path to modern retailing
“We are excited to partner with ʦapp to lead the industry in modern airline retailing,” said David Hogarth, Chief Information Officer of Virgin Australia. “This partnership supports our mission of being Australia’s most loved airline by offering our customers choice and a wonderful guest experience. The ʦappMosaic platform will over time enable us to optimize our offers, enhance guest interactions, and build a competitive advantage in the market.”
ʦapp designed the ʦappMosaic platform and related solutions with a modular approach, giving Virgin Australia the ability to easily operate in a hybrid environment throughout the evolution to a full Offer and Order environment. Virgin Australia’s transition to ʦappMosaic will entail the adoption of more than 40 products across the retailing lifecycle, delivered through a phased approach over the next few years.
Virgin Australia, already a comprehensive user of ʦapp technologies and commercial planning products, will begin to integrate the ʦappMosaic platform to further enhance its retailing strategy. The implementation of ʦappMosaic Air Price IQ™ and ʦappMosaic Ancillary IQ™, part of the Offer Management suite, has already begun setting the stage for a transformative retailing experience.
Virgin Australia and ʦapp have also extended their current airline IT and GDS agreements. The expanded, long-term distribution agreement helps ensure the continued distribution of Virgin Australia’s traditional EDIFACT content, as well as its future New Distribution Capability (NDC) content, to ʦapp’s global network of travel buyers. On the airline IT side, Virgin Australia will continue to rely on ʦappSonic PSS and related solutions throughout its journey to an Offer and Order environment.
ʦappMosaic delivers end-to-end retailing solutions
The ʦappMosaic product suites are structured around the end-to-end travel lifecycle incorporating solutions across Offer, Order, Settle, and Deliver. The platform includes Passenger Reservation Systems (PSS) agnostic capabilities in each of these foundational domains:
- Offer: Offer Optimization and Construction products use the power of AI to enable airlines to create dynamic, personalized offers including ancillary and third-party content while optimizing pricing based on real-time traveler insights.
- Order: Order Management products ensure simplified processing and fulfillment, allowing airlines to manage complex transactions and navigate a hybrid world of Passenger Name Records (PNR) and Orders.
- Settlement: Payment products navigate the complexities of the global payments landscape, facilitate accurate and efficient settlement processes, and simplify the handling of transactions.
- Delivery: Delivery and Disruption Management products manage the delivery of services and experiences, ensuring smooth and personalized interactions throughout the traveler’s journey.
Powered by Google’s industry leading AI capabilities, ʦappMosaic also includes a complete Data Intelligence toolkit that harnesses the power of emerging technologies to help airlines make better, data-driven decisions.
“Virgin Australia along with other airlines has been a pivotal and consistent contributor to the development of the ʦappMosaic platform,” said Garry Wiseman, Chief Product and Technology Officer, ʦapp Travel Solutions. “Virgin Australia’s insights have been instrumental in refining the scope and functionality of ʦappMosaic. This demonstrates ʦapp’s commitment to ensuring that its approach to Offer and Order evolution meets the real-world needs of airlines.”
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About ʦapp
ʦapp Corporation is a software and technology company that takes on the biggest opportunities and solves the most complex challenges in travel. The Company connects travel suppliers and buyers around the globe and across the ecosystem through innovative products and next-generation technology solutions. ʦapp harnesses speed, scale and insights to build tomorrow’s technology today – empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. Headquartered in Southlake, Texas, USA, ʦapp serves customers in more than 160 countries around the world. For more information visit .
About Virgin Australia
Virgin Australia was founded in the year 2000 by Sir Richard Branson and is now one of the largest Australian airlines operating an extensive domestic network as well as short-haul international services, charter and cargo operations, and its loyalty program, Velocity Frequent Flyer. The Group employs more than 7,800 people and boasts more than 12 million Velocity members who can use their Points to redeem flights to over 600 destinations around the world through Virgin Australia and the airline’s extensive list of international partner carriers.
